Terms of Service

Agreement to terms

By accessing our website at serviceautomation.pro or using our services, you agree to be bound by these terms of service. If you do not agree with any part of these terms, you may not use our services.

Description of service

Service Automation ("we," "us," "our") builds and manages custom operations systems for home services businesses. Our services may include automated call handling, lead capture, appointment scheduling, quote follow-up, review management, customer outreach, and business reporting. The specific services provided to each customer are defined during onboarding and may vary based on business needs.

Interest form submissions

By submitting an interest form on our website, you consent to being contacted by us regarding our services. You may opt out of communications at any time by contacting us at hello@serviceautomation.pro. Submitting the form does not obligate you to purchase any service.

Customer accounts and responsibilities

As a customer, you are responsible for providing accurate and complete information about your business during onboarding, including services offered, pricing, service area, and working hours. You are responsible for ensuring you have the right to use any business name, phone number, and email address you provide to us. You agree to notify us promptly of any changes to your business information that may affect the operation of your system.

You are responsible for reviewing the performance of your system and providing feedback so we can optimize it for your business. We are not responsible for business outcomes, including but not limited to revenue, customer acquisition, or customer satisfaction, though we work diligently to help improve these.

Communications sent on your behalf

Our system sends communications (phone calls, text messages, and emails) to your customers on your behalf. By using our service, you authorize us to send these communications using your business name and contact information. You are responsible for ensuring that your customers have consented to receive communications from your business in accordance with applicable laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

We make reasonable efforts to ensure all communications are professional, accurate, and consistent with the information you provide. However, as communications may be generated with the assistance of AI, occasional errors may occur. You agree to monitor system activity and notify us of any issues.

Call recording and transcription

Our service may record and transcribe phone calls made to your business line. You are responsible for complying with all applicable federal and state laws regarding call recording, including obtaining any required consent from callers. In states that require two-party consent (such as California), you agree to include appropriate notification in your phone greeting or to instruct us to include such notification in the automated greeting.

Data ownership

You own your business data and your customer data. We process this data solely to provide our services to you. If you terminate your account, you may request an export of your data. Upon termination, we will delete your data within 30 days of your request, except where we are legally required to retain it.

We may use aggregated, anonymized data (which cannot identify you or your customers) to improve our services and understand usage patterns.

Payment terms

Payment terms, including pricing, billing frequency, and accepted payment methods, will be agreed upon before service begins. Unless otherwise specified, services are billed monthly in advance. Late payments may result in suspension of services after reasonable notice. We reserve the right to adjust pricing with 30 days' written notice.

Service availability

We strive to maintain high availability of our systems but do not guarantee 100% uptime. We are not liable for service interruptions caused by third-party platform outages, internet connectivity issues, scheduled maintenance (for which we will provide reasonable notice), or circumstances beyond our reasonable control.

Limitation of liability

To the maximum extent permitted by law, Service Automation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, loss of business, or loss of data, arising from your use of our services.

Our total liability for any claim arising from or related to our services shall not exceed the total amount you paid to us in the three months preceding the claim.

Termination

Either party may terminate the service relationship with 30 days' written notice. Upon termination, we will cease all automated communications on your behalf and provide you with an export of your data upon request. Any outstanding fees remain due upon termination.

Intellectual property

We retain ownership of all systems, software, prompts, workflows, and processes we develop as part of our service. You retain ownership of your business data, brand assets, and customer relationships. The custom configuration created for your business (system prompts, pricing rules, workflow settings) is considered part of our service delivery and is not transferable.

Governing law

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Alameda County, California.

Changes to terms

We reserve the right to update these terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of our services after the changes take effect constitutes acceptance of the revised terms.

Contact us

If you have questions about these terms, contact us at hello@serviceautomation.pro.